Refund policy

Refund & Return Policy

Last Updated: July 2026

At CELADI, every item is sourced exclusively for each customer through our pre-order system. We are committed to delivering premium-quality products and ensuring customer satisfaction.

Pre-Orders

All products available on our website are sold as pre-orders.

By placing an order, you acknowledge that:

• A 50% non-refundable deposit is required to confirm your order.
• Your item will be specially reserved and processed once the deposit is received.
• Estimated delivery time is approximately 14 business days.

Order Cancellation

Because every order is processed specifically for the customer:

• Orders cannot be cancelled once confirmed.
• The 50% deposit is non-refundable, except where required by applicable law.

Returns

We accept returns only if:

• You receive the wrong item.
• The product arrives damaged.
• The product has a manufacturing defect.

Requests must be submitted within 24 hours of receiving your order.

Customers must provide clear photos showing the issue before a return is approved.

Returned items must:

• Be unused.
• Include all original packaging.
• Be in the same condition received.

Non-Returnable Items

We do not accept returns due to:

• Change of mind
• Wrong size selected
• Personal preference
• Minor variations in color caused by lighting or screen settings

Refunds

If your return is approved, you may receive:

• A replacement product
• Store credit
• A refund (only when a replacement cannot be provided)

Refunds are processed using the original payment method whenever applicable.